Refund & Return Policy
MAISON PRIVÉE – Refund, Return, Cancellation & Product Policy
At MAISON PRIVÉE, all products are made-to-order and/or customized specifically for each customer. By placing an order, you acknowledge and agree to the following terms:
1. Final Sale – No Returns, Exchanges, or Refunds
All MAISON PRIVÉE items are produced exclusively upon order confirmation based on customer-selected specifications and/or measurements.
Accordingly:
- All sales are final
- No returns, exchanges, or refunds are permitted under any circumstances
- This includes, but is not limited to: fit issues, personal preference, event changes, or subjective expectations
This policy is consistent with industry standards for custom and made-to-order goods, which are exempt from return rights once production has begun.
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2. Customer Responsibility & Order Accuracy
By placing an order, the customer confirms that:
- All provided measurements are accurate
- All product details, images, and specifications have been reviewed
- The order is correct and approved for production
Once confirmed:
- Orders cannot be modified, canceled, or reversed
- Production begins in reliance on the customer's confirmation
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3. Color, Fabric & Visual Representation Disclaimer
We strive to present all products as accurately as possible. However, variations are inherent and unavoidable due to factors beyond our control, including:
- Screen displays and device settings (mobile, tablet, desktop)
- Lighting conditions during photography and videography
- Fabric characteristics, including texture, sheen, reflectivity, and movement
As a result:
- The actual product may differ slightly in color tone, brightness, or finish (including perceived shine or matte effect)
- These differences are normal and expected in luxury garments
By placing an order, the customer expressly acknowledges that:
- Such variations do not constitute defects or misrepresentation
- They do not qualify for return, refund, or chargeback
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4. Craftsmanship & Minor Variations
All MAISON PRIVÉE garments are produced through couture and handcrafted processes.
Accordingly:
- Minor variations in finishing, detailing, or construction may occur
- These are inherent characteristics of handmade production, not defects
- Such variations do not qualify for return, refund, or dispute
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5. Appliqué, Artwork & Handpainted Garment Policy
All MAISON PRIVÉE garments are created through couture, handcrafted, and artistic processes. Customers should note the following:
- Appliqué & Embellishment Substitutions: All appliqués, embellishments, and decorative elements are subject to availability at the time of production. Maison Privée reserves the right to substitute any appliqué or embellishment with an alternative of equal or greater value without prior notice.
- Artwork & Placement Across Sizes: All sample garments are produced in a Size 4. When orders are placed in larger sizes, Maison Privée's design team reserves the right to adapt the placement, scale, and arrangement of all artwork, appliqués, and embellishments during the size grading process to ensure optimal proportion and aesthetic balance. Clients should not expect placement to be identical to the sample garment.
- Handpainted Garments: Each handpainted gown is an original work of art, created individually by hand. Variations in brushstroke, colour intensity, pattern distribution, and overall composition are inherent to the process and no two pieces will be identical.
By placing an order, the customer expressly acknowledges that all of the above are defining characteristics of handcrafted couture and do not constitute defects or misrepresentation. None of the above will qualify for return, refund, or dispute.
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6. Inspection & Acceptance of Goods
Customers must inspect their order immediately upon delivery.
- Any claim regarding defects, damage, or incorrect items must be reported within 24 hours of delivery
- Claims must include clear photo and/or video evidence
- Failure to report within this timeframe constitutes full acceptance of the product as delivered and waiver of any future claims, disputes, or chargebacks
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7. Damaged, Defective, or Incorrect Items
If an item is defective, damaged in transit, or incorrect, you must contact us within 24 hours of delivery at maisonprivenyc@gmail.com.
Conditions:
- The item must remain unused, unaltered, and in original condition
- Any alterations made prior to MAISON PRIVÉE's assessment will void eligibility for resolution
- If validated, MAISON PRIVÉE will determine the appropriate resolution, which may include repair or correction
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8. Order Cancellations & Processing Fees
Due to the made-to-order nature of our products, orders are processed immediately.
If a cancellation request is exceptionally approved:
- A non-refundable 4% cancellation fee will apply
- This fee represents actual, non-recoverable costs, including credit card processing fees, payment gateway charges, and transaction and settlement costs
These costs are:
- Charged by third-party financial institutions
- Not retained by MAISON PRIVÉE
- Incurred at the time of payment and non-reversible
By placing an order, the customer agrees that:
- The 4% fee is mandatory and non-negotiable
- It is not a penalty, but a recovery of incurred costs
- Any approved refund will be issued net of this fee
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9. Order Cancellation by MAISON PRIVÉE
MAISON PRIVÉE reserves the right to cancel any order at its sole discretion, including but not limited to:
- Suspected fraud or payment risk
- Incomplete or unverifiable information
- Operational or supply constraints
In such cases, a full refund will be issued to the original payment method.
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10. Chargebacks & Dispute Policy
By completing a purchase, the customer agrees to:
- Contact MAISON PRIVÉE directly to resolve any issue prior to initiating a chargeback
- Act in good faith in accordance with these terms
Chargebacks initiated for reasons inconsistent with this policy — including subjective dissatisfaction, delayed claims beyond the inspection window, or personal circumstances unrelated to product quality — may be considered abuse of the dispute process.
MAISON PRIVÉE reserves the right to contest all such disputes with supporting documentation.
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10. Contact
For any questions or assistance:
📧 maison.privee.online@gmail.com
